Citizens Information Board

Independent Information and Advice for People in Ireland

The Citizens Information Board (CIB) is the national statutory body responsible for supporting the provision of independent information, advice and advocacy on public and social services in Ireland. It ensures that individuals, families and communities can access clear, accurate and impartial information about their rights and entitlements.

CIB funds and supports the network of Citizens Information Services and the national Citizens Information Phone Service, which provide free, confidential and non-judgemental information and advice on a wide range of topics, including social welfare, housing, employment rights, health services, education, money and tax. It also oversees the National Advocacy Service for people with disabilities and the Sign Language Interpreting Service.

What the Citizens Information Board Does

• Develops and maintains the national Citizens Information website, offering up-to-date, user-friendly information on public services and entitlements in Ireland.
• Supports local Citizens Information Centres to deliver face-to-face information, advice and advocacy to people throughout the country.
• Provides a national phone service that offers information and guidance on rights, entitlements and public services.
• Funds and oversees advocacy services, including specialist advocacy for people with disabilities and vulnerable groups.
• Conducts research and policy analysis to highlight issues affecting users of public and social services.

The Citizens Information Board operates under the aegis of the Department of Social Protection and is committed to promoting equal access to information, empowering people in Ireland to make informed decisions and to fully exercise their rights.

MABS (Money Advice & Budgeting Service)

What they help with: Free, independent money and budgeting advice, especially if your income or expenses change because of separation or divorce. They help you make a realistic budget and deal with problem debts.

Typical issues covered:

• Drawing up a new household budget after separation
• Prioritising bills and essential payments
• Dealing with mortgage or rent arrears
• Negotiating with creditors and setting up payment plans
• Information on insolvency options where appropriate

Example contact details:

• Phone: 0818 07 2000
• Website: www.mabs.ie
• Opening hours: Typically Monday–Friday, 9am–5pm (some evening appointments by arrangement)

Courts Service – Official Information

What they help with: Official, up-to-date information on court processes, forms, and procedures for separation, divorce, and related family law matters. They do not give legal advice but explain how the system works.

Typical issues covered:

• Types of family law applications (separation, divorce, maintenance, access)
• Step-by-step guides to court processes
• Official court forms and where to file them
• Court fees, exemptions, and practical arrangements
• Information on court locations and hearing dates

Example contact details:

• Phone (central information line): +353 (0)1 888 6000
• Website: www.courts.ie
• Opening hours: Typically Monday–Friday, 9:30am–4:30pm (excluding public holidays)

Additional National Helplines & Support

Family law or legal aid services: Many countries have a Legal Aid Board or similar body that offers low-cost or free legal advice if you meet certain criteria. They can explain your rights, help with paperwork, and sometimes represent you in court.

Typical issues covered:

• Eligibility for legal aid
• Finding a family law solicitor
• Understanding court orders and agreements

Example contact details:

• Phone: 0818 615 200 (Legal Aid Board – Ireland)
• Website: www.legalaidboard.ie
• Opening hours: Usually Monday–Friday, office hours (check local centre)